Night Duty Manager - Marble Arch, London W1

Night Duty Manager
Line Manager - Front of House Manager
Hours 4 days on 4 days off; 7pm-7am

The Duty Manager will focus on the day-to-day management of the operational team of this residential development ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.

Alongside the General Manager and Front of House Manager, you will ensure the multiple service elements
operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through
proactive communications, setting and managing expectations and delivering results. You will be an
ambassador for the brand and the development.

Role Specific Accountabilities
* Ensure that the development is secured and patrolled at all times, and to deal efficiently and discretely with any events that may arise during the course of the shift.
* Lead by example to set standards of quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.

Specific Requirements
* Experience in a Senior role, preferably within a front of house residential team
* 5* Hotel or Residential background preferable
* Experience managing a team within hospitality