Temporary Residential Security - City of London

PMR provide staff to high end residential apartment blocks across London and are currently seeking temporary staff to work for us on zero hour contracts. This is a customer service focused role, where you will be liaising with residents providing generic receptionist duties with a focus on resident satisfaction.

Hourly rates vary between £9.80 - £11.05 per hour + Holiday Pay

Shifts vary between 8 - 12 hours, days or nights available

SIA licence is desired.

Duties:

• To liaise with the management and the estate team on all security and safety related matters,
• Ensure the overall safety of the residents and the property
• Monitor and control unauthorised access, theft or vandalism,
• When required, assist the concierge team with front desk duties.
• Ensuring Fire Panels, H&S and CCTV systems are monitored and working correctly
• Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover
• Carrying out maintenance related enquires from residents, checking issues and passing onto the relevant persons
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards to continuously improve safety performance

Role Specific Accountabilities:

• To perform your duties and provide an overall security service, in the prescribed manner, as instructed by the Management
• To ensure that the highest levels of customer care and service are maintained at all times
• To regularly inspect during the shift all internal and external areas of the estate, and report any concerns to the Management
• Deal effectively with complaints, take the correct action and remain courteous
• To investigate without delay any areas of concern raised by the Management
• Ensure effective security of residents and the building at all times including manning the CCTV and aid the smooth running of the development's facilities
• To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all
• Taking the appropriate action in the event of an emergency and immediately advising your manager
• To enter all relevant comments/details in the security log, and liaise with the estate concierge team ensuring proper signing in & out of all contractors and service personnel in attendance to the communal areas of the estate

Essential Experience and Technical Competency:

• Experience in a security background
• Experience of working in a high end customer service establishment
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism
• Previous experience working in high end hotels or luxury establishment is required.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Please apply with your CV to be considered for this position, please note if you have not heard back from us within 14 days of applying you should assume you have been unsuccessful.