Night Concierge - Birmingham

PMR are seeking a Night Concierge for a luxury Build to Rent residential development in Birmingham.

Working hours / pattern: 6pm - 6am, 4 on 4 off

Responsbailities:

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress.
• Provide daily point of contact for contractors.
• Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
• Assist CRM with viewings and tenant inductions/ check ins.
• Ensure access control system is kept up to date and audited.
• Support Marketing department with promoting initiatives within the building.
• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update host logbook/handover list, noting all activity on shift.
• Ensure management keys are audited daily.
• Undertake audit of keys held in storage every night.
• Receive and sign for all parcels on behalf of the residents when/if required. Ensure parcel lockers are utilised efficiently.
• Return any incorrectly addressed mail to Royal Mail.
• Obtain and record meter readings for customers, letting agent and Management.
• To undertake any administrative tasks as requested by Management.
• Ensure no smoking throughout the property is strictly adhered to
• Control access to the building and maintain security of the building and its customers
• Undertake regular patrols of all communal areas including external grounds, allocated car parking spaces and report any issues/defects to Management

Skills:

• Excellent Customer service experience within a similar role.
• Able to show an understanding of and commitment to property services and managing relationships with Customers and stakeholders.
• Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel.