Residential Night Concierge - High End Apartments

Our client is looking is looking for a Concierge to work at their luxury development in North West London.

Hours:

7pm - 7am

Shift Pattern:

4on 4off

Salary:

£23,000 per annum

Duties:

• Taking meter readings as per requested by residents
• Assisting residents to top up their electrical meters (don't hand keys to residents)
• Being the first point of contact for residents, contractors and emergency services
• Answering phone calls and emails in a professional manner
• Selling annual parking permits once approved by the Management Team
• Selling pedestrian and vehicle fobs once approval given by the management team
• Contractor Permits to Works as issued by the FM coordinator to be signed
• Signing out and in keys and fobs via the excel tracker
• Key audit to take place by the day shift and night shift prior to handover daily
• Assisting all residents, emergency service and contractors passing relevant details to the management team
• Maintaining a pleasant and presentable workplace including the meeting room and the back office
• Taking meeting room bookings as directed by management team
• Organising the meeting room as per requested for the booking
• Complete the weekly auto dialer lift checks and passing information onto management team (FM)
• Monitor and send CSS to investigate fire alarm activation via the repeater panel in the back office
• Maintain an accurate DOR (Daily Occurrence Record) and send to the management team by 6am
• Taking bookings for the MUGA and update the outlook calendar
• Be proficient in using the CCTV and making recordings (Duty Manager to train)
• Registering new residents and issuing residents paperwork
• Ensure the occupancy spreadsheet is updated - checking details on the spreadsheet when residents visit / call. Report any discrepancies to the management team / duty manager
• Assist the duty manager and CSS with complaints as they arise
• Maintain the incident tracker / infringement track / maintenance tracker. (Duty Manager to train)
• Ensure any paperwork for parking ie V5 insurance documents are correct for every vehicle change or swop

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks. If you have not heard back from us within 14 days then you should assume your application unsuccessful.