Resident Services Executive - Reading

Our client, one of the UK's leading Build to Rent operators, are seeking a Resident Services Executive to provide on site lettings and property management services to 2 exciting build to rent residential schemes in Reading.

The Resident Services Executive will be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development. As well as assisting RSMs and site teams when cover is required.

Key Responsibilities

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Reporting building issues to the relevant member of the team
• Clear communication of important information, ensuring appropriate channels are used
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting in line with company procedures
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues or other requests
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the RSM to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills