Porter - St John's Wood

Ourt client is looking for an experienced Porter to work at a luxury development in St John's Wood.

Salary: 23K-24K per annum

Working Hours: Monday to Friday 8.30am - 5.30pm

Duties:

• To provide all necessary services to the residents.
• Communicate efficiently with all other members of staff and the residents and be responsible for a welcoming atmosphere throughout the property.
• Regular building patrol to ensure cleanliness and comfort of the reception area and common parts.
• A daily patrol of a nearby sister site is required including cleaning as necessary.
• During working hours to be located at the reception desk except when carrying out any required work within the building or sister site.
• At all times to ensure the security of the building is not jeopardised in any way.
• Main entrance doors will have to be monitored and while at the front desk, you will have to monitor the CCTV feeds.
• To assist residents at all times together with their guests and visitors when and where required.
• To perform all necessary porter duties. These duties include but are not limited to carrying luggage / packages for residents, cleaning duties as and when required.
• To receive and distribute all mail.
• To monitor all persons at the property and ensure they have a right to be present.
• To answer the telephone and deal with general enquiries. To log messages, requests & events as per the approved procedure by correctly using the tools at your disposal.
• To monitor the presence of contractors around the building and supervise their activities to ensure minimum disturbance to residents. This monitoring to be done in accordance with the agreed procedure.
• Report and monitor health and safety issues and ensure a full safe working practice.
• Carry out any additional duties as directed by the Property Manager
• Conform to any house rule as issued from time to time by the Property Manager.
• To take part in training in line with the company policies and procedures.
• Log and report any incidence of disrepair by using the appropriate procedure/ tool at your disposal.

Professional experience and personal skills profile:

• Self-motivated with strong organisational skills.
• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player.

Career Experience and Qualifications Required:

• At least 2 year's experience in a front of house role in a luxury residential environment.
• Excellent and proven Customer Services experience.
• IOSH qualification preferred.