Residential Night Concierge - South West London

PMR is currently working with a high end residential development situated in South West London, they are seeking a customer service focused individual to join the team as a Night Concierge.

Hours: 7pm to 7am, 4on 4off rota

Salary: £23,000 p.a.

The Role:

The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in courteous and professional manner at all times.
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries.
• To receive parcels and packages on behalf of private residents who are not at home to accept them.
• To log all parcels, packages, keys (anything that is handed in to the concierge office) on the database.
• To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
• To programme door entry fobs and enter telephone number on door entry intercom panels (where applicable);
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Property Manager.
• To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.).
• To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift.
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Property Manager and log/file records for inspection purposes.
• To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift.

General:

• To comply with company email, telephone and internet policy and procedures.
• To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty.
• To comply with all health & safety and personal protective equipment requirements of the site.
• To complete any other requests as directed by Account Manager or Managing Agent.

Skills, Knowledge & Experience:

• Proven experience in residential services, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Proficiency in executing exceptional customer service within a customer facing role.
• Excellent written and spoken English.
• IT skills including MS Word, Excel & Outlook

Personal specification:

• Excellent relationship building skills, both with entirely new and long term residents.
• Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
• Ability to follow company policies and procedures