Floating Concierge
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| Job Type | Permanent Full Time |
| Location | East London, London |
| Area | London, England |
| Sector | ResidentialResidential - Front of House/ Concierge |
| Salary | Up to £25750 per annum |
| Start Date | ASAP |
| Job Ref | 2302FC_1647618483 |
- Description
Our Client are looking for a Floating Concierge to cover annual leave and sickness across their luxury residential developments in East London and Ilford.
Working 40 hours per week, between the hours of 8am to 8pm. Dates working are not specific but will be 5 out of 7 days per week and the pattern will vary weekly.
Salary of £25,750 annually.
Duties include but are not limited to:
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Reporting building issues to the relevant member of the team
Clear communication of important information, ensuring appropriate channels are used
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Completing all applicant vetting in line with management's procedures
Processing offers and completing all tenancy documentation
Provide first class customer service to residents
Organizing and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues or other requests
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports, determining deposit returns
Work alongside the RSM to ensure H&S statutory requirements are meet across the developmentSkills required:
Strong customer service ethic / background
Positive, can-do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills
