Development Manager - Hendon, London NW9

Our client (a luxury residential scheme in Hendon, London NW9) is currently recruiting for a Development Manager!

As the development manager, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
- Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
- Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service, ensuring the development is well maintained and demonstrate full compliance with the managing agents' policies, procedures and internal performance measures.

This role reports to the property manager and has a team of up to 10 direct reports and 20 indirect reports.

Main Responsibilities
1. Delivering effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
2. Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
3. Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
4. Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bimonthly financial summary reports.
5. Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.

Skills and Experience:
- Demonstrable experience of managing people/teams and delivering an exceptional customer service.
- Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
- Demonstrable experience with multi schedule budget preparation and management
- Able to mobilisation new and/or triage, post mortem and demobilisation developments using risk management frameworks and strategies.
- Demonstrable ability dealing with problems and challenges effectively.