Assistant Asset Manager

PMR are seeking an Assistant Asset Manager to work with our client one of the UK's leading providers of new PRS family homes. This is an exciting opportunity to support the Asset Management team with a rapidly expanding stabilised portfolio in the Manchester office.

Reporting into the Asset Manager the applicant will ideally have experience in both residential property management and lettings and will have an exceptional track record of managing maintenance spend, KPIs, reactive and long-term contracts, Schedule of Rates and quality control. The applicant will have a good understanding of housing legislation and health and safety management to minimise operational risk to the funds. The applicant will be responsible for achieving value and quality from maintenance contracts, through day-to-day cost management of contractors/agents and also site and property inspections to ensure quality of workmanship.

The Role:

• Approve / monitor / coordinate all maintenance issues arising on a daily basis
• Be responsible for the control of all maintenance budgets and expenditure to meet the demands of the funds
• Deliver against all business performance and financial targets, ensure that risks are identified and managed and that regulatory and statutory requirements are met
• Assist with policy and procedure implementation to ensure clear and consistent ways of working
• Monitor all customer, agent and client facing KPI's
• Provide comment and analysis on maintenance budgeting and spend trends
• Support construction teams with advice on specification failures and building performance
• Work closely with the finance team to monitor raised work orders
• Regularly visit sites and liaise closely with the internal and external teams to ensure that any site maintenance issues are addressed effectively
• Proactively follow up with the Managing Agent and the building teams to ensure that repairs are dealt with
• Work closely with the Managing Agent and the internal marketing team to ensure customer complaints are being dealt with efficiently and effectively
• Work with the Managing Agent and construction partners to improve Customer relations and experiences
• Assist the marketing team to implement customer communications
• Review the Managing Agent monthly reports and liaise on all matters arising
• Assist with monthly reports - rental income, arrears, bad debts, maintenance spend, Gross to Net figures, voids etc.

Requirements:

• Excellent analytical skills and the ability to integrate results
• IT literate - Moderate excel skills
• A flexible approach to working hours and location
• Ability to travel across the business to meet the requirements of the role
• Residential property management and lettings experience
• Managing maintenance spend
• KPI monitoring
• Manage reactive and long-term contracts
• Control a Schedule of Rates
• Quality control - Building repairs
• IRPM and/or ARLA qualifications desirable
• Fixflo experience desirable
• Relevant building and health & safety qualification
• Driving licence and own vehicle essential