Facilities Manager

Our Client are looking for an experienced Facilities Manager to join their team at a luxury estate based in South East London.

Working Monday to Friday, hours are 8:30am - 4:30pm.

Salary is £45,000 - £55,000 annually, dependent on experience.

Duties include:

• Oversee the day-to-day management of the Facilities function, including staff deployment and work activities.
• Manage and performance-monitor contractors delivering hard and soft services.
• Ensure all areas of responsibility are maintained to the highest standards required by the Landlord and Managing Agent.
• Carry out and oversee daily and weekly M&E inspections including mechanical, electrical, plant rooms, tank rooms, and landscaped areas, ensuring accurate record-keeping and follow-up actions.
• Manage ordering and control of maintenance stock, consumables, welfare supplies, and office requirements through approved suppliers.
• Health, Safety & Compliance Leadership
• Take full ownership of site compliance, ensuring adherence to Health & Safety legislation, RAMS, COSHH, and company policies.
• Support the Estate Manager with the preparation, review, and management of risk assessments and method statements.
• Manage the Permit to Work system, including creation, authorisation, monitoring, and closure.
• Monitor works on site and formally sign off completed works following inspection.
• Maintain and regularly update Health & Safety files, COSHH folders, and statutory compliance documentation.
• Play a key role in audits, inspections, and regulatory reporting.
• Stay informed of changes in ARMA, RICS, and Building Safety Act. Implement necessary updates to maintain compliance.

• Support and, where delegated, lead M&E and large-scale projects from planning through to completion.
• Coordinate contractors, stakeholders, and internal teams to ensure projects are delivered safely, on time, and within scope.
• Identify risks and proactively implement mitigation strategies during project delivery.

• Conduct monthly inventories aligned to operational demand.
• Budget and Cost Control: Monitor maintenance budgets, control costs, and identify efficiency opportunities.
• Contribute to monthly management reports and annual audits as delegated.
• Support data-driven decision-making through accurate reporting and documentation.

• Act as a direct report for the facilities team.
• Act as escalation point for resident queries and complaints, ensuring timely resolution and exceptional service.
• Set clear objectives, monitor performance, and support development and training.
• Ensure team receives ongoing technical and compliance training. Promote continuous professional development.
• Promote equality, diversity, and inclusion in line with anti-discrimination and equal opportunity policies.
• Lead by example, embedding company policies, procedures, values, and service culture at all times.
• Champion continuous improvement across facilities operations, compliance, and customer experience.
• Act with discretion and professionalism when handling confidential or sensitive matters.
• Promote a positive, inclusive, and high-performance working environment.

Qualifications Required:

• Proven experience managing facilities operations within a complex or premium environment.
• Strong background in contractor management and staff leadership.
• Demonstrable experience delivering projects within defined timeframes.
• Extensive knowledge of building maintenance systems and M&E services.
• Sound understanding of Health & Safety legislation and its practical application.
• Knowledge of the Landlord & Tenant Act, RICS and ARMA guidelines, and relevant regulations.
• Experience interpreting, preparing, and presenting complex technical and management reports.
• IOSH or NEBOSH qualification (essential).
• Excellent written, verbal, IT, and numeracy skills.

Person Specification:

• Honest and Reliable
• Team Player
• Works well under pressure
• Excellent communication and customer service skills
• Excellent time keeping
• Professional appearance