Night Concierge - SW1

Our Client is currently seeking a Night Concierge to work at a small luxury residential development based in high-end Central London. The shift pattern will be 4 on 4 off, 7pm - 7am

The primary duties of the role are to provide impeccable customer service.

Job Description:

• Remain courteous and helpful to all occupiers as well as to members of the public, staff, guests, and contractors.
• To monitor and review all logs and systems of record keeping.
• To report back to your Line Manager at the end of every shift outlining any issues that occurred in relation to staff or the Buildings.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times.
• To monitor all persons at the property and ensure they have a right to be present.
• Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. This should include all building defects, plumbing, heating, and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
• To carry out regular building checks during the shift to ensure the staff are carrying out their duties in the correct manner and liaise with staff to instigate corrective measures or procedures.
• To maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels.

Customer Service:

• Responsible for the welcoming atmosphere throughout the property.
• To assist residents at all times together with their guests and visitors when and where required. It should be remembered that the duty is to the residents as a whole and any assistance given to any individual should not distract from duties required to the whole.
• To always be courteous, polite, and positive to residents, guests, suppliers, and the public in general.

Professional experience and personal skills profile:

• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player.