Assistant Resident Services Manager - East London

PMR are seeking an experienced and energetic Assistant Resident Services Manager to provide onsite lettings and property management services to an exciting Build to Rent residential development in East London.

This role will involve being the first point of contact from enquiry stage, viewing the property through to resident move in. As well as, ensuring a high level of customer service is provided to residents at all times and engaging with residents to create a sense of community within the development.

Key Responsibilities:

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Liaising with appointed letting agent(s) during initial let up period
• Completing all applicant vetting in line with company procedures
• Liaising with appointed letting agent(s) during initial let up period
• Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the Building Manager to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience:

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage
• Previous experience from residential / student accommodation / hospitality sectors - desirable

Working Pattern:

• 5 over 7-day rota