Estate Manager - Luxury Residential Apartment Block

Our client is currently seeking an Estate Manager to oversee the day to day running of a luxury residential development in the city centre of Cardiff. 

Hours: 9am to 5pm, Monday to Friday 

Salary: £30,000 to £35,000 depending on experience 

Duties to include: 

• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Delivering effective service levels, and acting as the main representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Skills: 

• Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously.
• Demonstrable experience of managing people/teams and delivering an exceptional customer service.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
• Excellent IT skills, social-media awareness and up to date with new technology.
• Demonstrable experience with multi schedule budget preparation and management.

Please apply with a copy of your CV to be considered, if you have not heard from us within 14 days of applying then you should assume your application unsuccessful. 

Candidates must be able to provide 2 professional references and undergo relevant vetting checks.