Administrator

Our client is currently looking for an Administrator to join the team at a Luxury Development in Edgware.

The Hours will be 8am - 4pm (35 hours a week)

This is not just a desk based role. You will be expected to undertake duties out on site such as statutory lift line inspections, weekly fire call point inspections, weekly emergency light flick testing, helping staff with e-learning training etc.

Main Responsibilities:

• Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
• Providing excellent customer services to leaseholders and residents.
• Managing the contractors log and the log book for staff coming in and out.
• Raising orders, including working out the correct allocation to the schedule and apportionment and then seeking approval.
• Producing block notices and letters for a number of site issues, such as: Breach of Lease, BBQ's, parking etc
• Taking minutes when required at Board meetings or site meetings.
• Attending the weekly Monday site staff meetings and end of week meeting.
• Registering staff absences and sickness.
• Maintaining the Handyman register of works, place tasks in the log from residents calls / emails.
• Any other task to support the administration of the office.

Skills and Experience:

• Demonstrable experience of delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team
• Efficient in maintaining administration and record keeping electronically
• Demonstrable ability dealing with problems and challenges effectively.
• Good knowledge of Health and Safety regulations.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

If you do not hear back from us within 2 weeks of your application, please be advised you have not been successfully shortlisted for the role.