Client Account Manager - HR

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry.

Together with our clients, we manage the full spectrum of site staffing - from a single caretaker to an expansive, multi-skilled team - for some of the UK's largest residential developments.

We are currently recruiting a Client Account Manager to join our team. The ideal candidate will either have experience in a Recruitment position and be looking to step into an in house role focussed around client retention instead of sales, and/or have a HR background and be looking for an exciting challenge to develop new skills in a growing company.

Salary: £30,000 - 32,000 pa

Hours: Monday to Friday, 9am - 5.30pm

Based: Oxford Circus, London (2-3 WFH days pw negotiable)

Responsibilities:

• Managing a portfolio of clients in the Property Management sector, ensuring a high level of service is provided at all times and a strong working relationship is achieved and maintained.
• Working closely with the Line Manager of each Development, acting as a first point of contact and assisting with site operations and any HR issues.
• Working closely with our HR Manager to resolve any HR issues that arise. Collecting evidence for disciplinary meetings, holding disciplinary meetings, and taking minutes.
• Managing recruitment across a variety of temporary and permanent positions, holding first stage interviews, head hunting and talent spotting through various CV databases.
• Formatting CV's and creating job descriptions with the client to match their needs.
• Arranging second stage interviews with the line managers and providing feedback to staff.
• Sourcing references and right to work in documents ensuring each candidate is fully compliant.
• Building strong relationships with new starters, holding welcome inductions and ensuring the onboarding process is positive from start to finish in order to minimalize any potential issues that may arise.
• Working alongside the Line Managers, holding 121 meetings and annual appraisals with staff.
• Arranging temporary cover for our permanent employee's holidays, keeping an updated and strong pool of candidates for each development.
• Processing timesheets for our temporary staff, ensuring each timesheet correlates against the rotas and dealing with any pay queries that may arise.
• Managing the overtime for all staff and processing the monthly time sheets.
• Maintain and develop a strong working relationship with all staff. This includes organising and attending events and regular site visits across the UK to our developments in London, Bristol, Brighton and Reading.
• Answering the phones in the office and working as a team with the other Client Account Managers and HR department.

Person Specification:

• Honest and Reliable
• Team Player
• Works well under pressure
• Excellent communication and customer service skills
• Excellent time keeping and organisation skills
• Professional appearance
• HR or Recruitment experience
• CIPD beneficial but not essential