Community Manager - Build to Rent

PMR are seeking an experienced Manager to work with our client, a luxury residential build to rent provider, with the principle responsibility for the effective and efficient property management of 2 of their Build to Rent assets. Our client is specifically seeking candidates from within the Build To Rent sector or with AST property management experience.

The role will entail supervision of staff, contractors and other users of the buildings to ensure an exceptional quality of management is provided. Also acting as the main point of contact for the residents living in the building.

Main responsibilities:

• Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.
• Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
• To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc.
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.
• Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
• To liaise with the Group Fire and Life Safety Manager and the Manager - Operations to ensure that the following procedures are implemented in accordance with the appropriate requirements.
• Tenant Fire Safety Plan
• Maintenance and testing of all fire and life safety equipment
• Compliance of conditions of the Buildings Fire Risk assessment
• Compliance with current legislation and company requirements in respect of current "Health and Safety" Law.
• All statutory compliance and regulations

• To promote and implement sustainability initiatives
• To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider management strategy.
• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
• Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required
• Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.
• Monitoring and chasing of Resident arrears in line with timelines as set in the SOPs ensuring payments are received at the earliest point and to reduce the risk of legal proceedings
• To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern
• Oversee the end of tenancy process and deposit release ensuring the turnaround of apartments is dealt with efficiently to reduce void periods
• Management of inventory check in and check outs ensuring sufficient documentation of the condition of the apartments at the beginning and end of tenancies.