Night Resident Host
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Job Type | Permanent Full Time |
Location | Birmingham, West Midlands |
Area | West Midlands, England |
Sector | Build to RentBuild to Rent - Operations |
Salary | Up to £23000 per annum |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | PMR80_1635931967 |
Job Views | 12 |
- Description
PMR are seeking an experienced Night Resident Host to work with our client at their luxury build to rent residential scheme in Birmingham. Shift pattern is 12 hours 4 days on 4 off. The Night Resident Host will be a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.
Key responsibilities:
- Provide a daily point of contact for tenants for general enquiries, reactive maintenance and provide updates on progress.
- Provide daily point of contact for contractors.
- Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
- Assist Manager with viewings and tenant inductions/ check ins.
- Ensure access control system is kept up to date and audited.
- Support Marketing department with promoting initiatives within the building.
- Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
- Maintain and update host logbook/handover list, noting all activity on shift.
- Ensure management keys are audited daily.
- Undertake audit of keys held in storage every night.
- Receive and sign for all parcels on behalf of the residents when/if required. Ensure parcel lockers are utilised efficiently.
- Return any incorrectly addressed mail to Royal Mail.
- Obtain and record meter readings for customers, letting agent and Management.
- To undertake any administrative tasks as requested by Management.
- Ensure no smoking throughout the property is strictly adhered to
- Control access to the building and maintain security of the building and its customers
- Undertake regular patrols of all communal areas including external grounds, allocated car parking spaces and report any issues/defects to Management.