Head Night Concierge

Our client is actively seeking an experienced Head Night Concierge to join the team on a luxury residential development in Elephant and Castle. You will be expected to provide exceptional service to residents.

Hours: Sunday to Thursday Nights 20.30pm - 5.30am (40 hours per week)

Salary: £26,000

Duties:

• To assume a residential on-site role and provide a point of contact for the residents and their needs.
• To oversee the Night team to make sure all staff are compleating there duties correctly.
• To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary.
• Assisting residents with luggage, or parcels/deliveries.
• Responsible for the welcoming of residents and guests to the property.
• Responsible for overseeing the cleanliness and comfort of the reception area and common parts at all times.
• To respond proactively to resident requests. Always respond in a timely and polite manner.
• During working hours, you will be located at the reception desk except when carrying out any required work within the building.
• While manning the main reception desk, you may be required to carry out a variety of administration and office tasks.
• At all times you are to ensure the security of the building is not jeopardised in any way.
• Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general.
• To monitor all persons at the property and ensure they have a right to be present.
• To answer the telephone and deal with general enquiries. To log messages and requests
• To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents.
• Liaise with Emergency Services as required.
• Log and report any incidence of disrepair by using the appropriate procedure. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported and dealt with immediately.
• Report and monitor Health & Safety issues and ensure a safe working practice is adhered to.
• Carry out any additional duties as directed.
• Be flexible and have a hands approach. Please offer help and assistance to others where you can.

Person Skills Profile

• Experience in hospitality / concierge
• Confidence and discretion to be used with high profile residents
• Professional, precise, courteous and dedicated

Skills Required

• Sharp eye for detail.
• Passion for delivering outstanding service.
• Excellent communication skills.
• Good knowledge of IT / Office / EXCEL & WORD.
• Able to cope with pressure.
• Able to multitask and still deliver a top-quality service.
• Able to work under a full confidentiality agreement.

Please apply with your CV to be considered for this position, please note if you have not heard back from us within 14 days of applying you should assume you have been unsuccessful.