Leasing Associate - 18 Month FTC
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | Build to RentBuild to Rent - Leasing |
| Salary | £27,000 + Commission |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | PMR2084 |
| Job Views | 1249 |
- Description
Our client is seeking an experienced Leasing Associate who has a passion for sales and delivering exceptional customer service to be involved with the leasing of their new Build to Rent development.
This position has a varied schedule, from conducting leasing tours with prospective residents, to emphasizing the community's available apartment homes, and convert to ongoing leases to ensure the development is fully occupied.Responsibilities:* Paint "word pictures" to describe the community to future residents and attempt to set an appointment with the prospect.* Consistently and accurately track all traffic.* Effectively qualifies future residents, verifies applications, prepares, resident files, and related paperwork within 48 hours.* Understands and accurately prepares all Company paperwork.* Assists management in completing an accurate market survey.* Promote a professional and courteous attitude with residents and peers.* Attends to resident concerns, complaints or inquiries.* Implement a professional and courteous attitude throughout all property operations.* Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.* Make calls to residents to ensure service satisfaction.* Respond to all feedback from customers with corrective action.* Conduct thorough move-in orientation and apartment inspection with new residents.* Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.* Flexibility to frequent change within property, office and company.* Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.* Exercise confidentiality.
Knowledge, Skills and Experience:* Previous leasing/sales experience is essential.* Prior customer service experience either in hospitality or retail is desirable.* Ability to build relationships quickly.* Professional appearance and demeanour.* Good organizational skills.* Outstanding communication skills.* Strong customer service representation.* Ability to sell and promote the property.* Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.* Proficient in Microsoft Office.
