Resident Services Associate
| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Build to RentBuild to Rent - Leasing |
| Salary | Up to £30000 per annum |
| Start Date | ASAP |
| Job Ref | 7484_1773998669 |
- Description
About the Role
We are seeking a proactive and customer-focused Resident Services Assistant to support all front of house services, including administration, compliance, resident engagement and events for this Vibrant Build to Rent development.
About You
- A strong customer service background with a passion for helping others
- A positive, can-do attitude and a proactive mindset
- A warm, friendly, and approachable personality
- Strong organisational skills with attention to detail
- Confidence using IT systems and social media platforms
- Experience conducting property viewings (desirable but not essential)
- Previous experience in a Build to Rent setting is desirable.
Key Responsibilities
- Deliver first-class customer service as the first point of contact for residents and visitors
- Organise and host monthly resident events and initiatives to enhance community engagement
- Respond to rental enquiries, conduct viewings, and support the lettings process
- Complete applicant vetting in line with company procedures
- Maintain up-to-date marketing listings across all platforms
- Manage resident communications across multiple channels, including social media
- Act as the first point of contact for maintenance issues and coordinate contractor appointments
