Weekend Day Concierge

Our Client are looking for an experienced Concierge to join their team working weekends at a luxury residential site in East London.

Every Saturday and Sunday with the hours of 8am - 6pm.

Salary is £13,000 annually.

Duties include:

• Working within a prestigious development of apartments the Concierge position is primarily customer focused and is to provide a welcoming, courteous and polite reception.
• Flushing / flick tests.
• Providing tours of the development to potential investors.
• Concierge should meet and greet the residents, answer enquiries by telephone, email or callers to the desk.
• Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
• To ensure that the highest levels of customer care and service are maintained at all times.
• Deal effectively with complaints, take the correct action and remain courteous at all times.
• Concierge must maintain a clean and smart appearance at all times, wearing a suit.
• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
• Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building.
• Report any suspicious/unusual behaviour, calling the police if necessary.
• Ensure the gym area and the residents lounge is checked regularly throughout the day and any matters requiring attention are quickly addressed.
• Concierge is responsible for the correct reporting of any security/Health & Safety issues, incidents and complaints.
• Taking appropriate action in the event of an emergency.
• Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail.
• Correct issuing of all parcels/registered mail with a record which must be signed by residents.
• Notify residents of any deliveries to arrange collection from the front desk.
• Issuing of keys only to correct personnel / residents whilst recording at all times the signing in and out of keys.
• Concierge is responsible for the site fire and emergency procedures policy while on duty and ensuring that relevant preventative measures are undertaken.
• Responsibility for statutory fire door checks being flat front doors and communal doors and ensuring reports are submitted to the appropriate person/s.
• Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems while on duty.
• Assist management with any other reasonable duties as requested.
• Concierge must be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.