Head Concierge

We are currently hiring for a Head Concierge to work on a residential development based in West London. The Head Concierge is responsible for the day-today management of the Site, its staff, security and services, for the benefit of all residents.

Salary: £35,000 per annum

Rota: Monday to Friday, 8am to 6pm

Role Responsbilities:

• To take responsibility for the presentation, cleanliness and safety of all the public areas.
• To interact with residents in a courteous, professional and helpful manner at all times.
• To ensure that any breaches of security or damage is reported to therelevant authorities.
• Report repairs and issues raised by residents.
• Arranging rosters/holiday cover
• Delegate responsibility for non-urgent/specific tasks particularly to night shift concierge, security staff or cleaners
• Training, inc health and safety awareness
• Weekly feedback discussions between the manager and relevant concierge
• Be aware and responsible for all visitors and contractors on site
• Regularly monitor all access control systems.
• To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
• To refer to the Property Manager any omissions relating to the M&E documentation or OEM manuals.
• To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
• To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers

• Make regular backups of the access control / IT systems.

Experience Required:

• Strong administration and communication skills (written and oral).
• Proven experience of managing and leading a team
• Ideal candidates will have previous residential or 4-5* hotel backgrounds, working at a similar level
• Strong attention to detail
• Fantastic customer service/ people skills