Facilities Manager

Our client is looking for a Facilities Manager in West London.

The role will be based on-site, ensuring that all aspects of the estate run smoothly and to the highest standard.

Duties:

• Oversee the day-to-day operations of the estate, ensuring smooth operation across all aspects, including maintenance, communal areas, and building infrastructure, across multiple blocks.
• Develop, implement, and monitor a comprehensive maintenance schedule for all aspects of the estate, ensuring that the building systems, common areas, and grounds are maintained to the highest standards.
• Ensure the estate complies with all health, safety, and environmental regulations. Regularly conduct risk assessments, implement safety procedures, and ensure both staff and contractors follow safety protocols.
• Manage and coordinate external contractors and service providers for maintenance, repairs, cleaning, and other services. Ensure all work is completed on time, within budget, and to agreed standards.
• Lead and manage the on-site concierge team. Provide training, coaching, and development to maintain high service standards and operational efficiency.
• Assist with the preparation and management of the service charge budgets, ensuring cost control and financial efficiency in the operation of the estate.
• Oversee the management of communal areas and facilities, ensuring they are safe, accessible, and well-maintained for the residents.
• Promote and implement sustainability initiatives, including energy-efficient solutions, waste reduction, and environmentally-friendly practices across the estate.
• Act as the first point of contact for residents regarding any maintenance issues, concerns, or facility-related matters. Resolve issues promptly and professionally to ensure a high level of resident satisfaction.

Role requirements:

• Minimum of Level 4 qualification from the Institute of Workplace and Facilities Management (IWFM) or equivalent.
• Proven experience as a Facilities Manager or in a similar facilities management role, ideally within a residential environment with multi-block developments.
• Strong knowledge of property management and facilities operations, including building maintenance and residential estate management.
• Experience managing a team of on-site staff, providing leadership, support, and development to ensure a high level of service delivery.
• Strong communication and interpersonal skills, with the ability to build positive relationships with residents, contractors, and service providers.
• Knowledge of health and safety regulations, building compliance, and relevant legislation in a residential setting.
• Financially astute, with experience managing budgets and cost control within facilities management.
• Highly organised with the ability to prioritise tasks, manage multiple projects, and ensure timely and efficient service delivery.