Managing Agent Contract Manager

Managing Agent Contract Manager - North London | £45,762-£50,493 + Benefits

We're looking for an experienced professional to take ownership of managing agent relationships and service charge compliance across a varied residential portfolio in North East London. This is a hybrid role with 3-4 days working from home and regular on-site/office presence.

What You'll Do

• Build strong relationships with superior landlords, managing agents, and stakeholders.

• Oversee and challenge service charge budgets to ensure fairness, compliance, and value for money.

• Support with disputes and represent interests at First-Tier Tribunal cases.

• Monitor health & safety compliance and provide operational support on escalated issues.

• Performance-manage contracts, enforce leases, and protect residents' and organisational interests.

• Maintain accurate records and proactively manage risks to cost recovery and service quality.

What You'll Bring

• Solid experience in leasehold block management across multi-tenure estates.

• Strong working knowledge of leasehold legislation (LTA 1985, CLRA 2002, Leasehold & Freehold Reform Act 2024).

• Excellent problem-solving skills with confidence in challenging service charges.

• Stakeholder management and negotiation expertise.

• Ability to interpret and explain complex lease/contractual obligations clearly.

• Highly organised, detail-focused, and resilient under pressure.

What's on Offer

• Salary: £45,762-£50,493 depending on experience.

• Work style: Hybrid (20-40% office/site, rest remote).

• Benefits: Excellent pension, 28-31 days annual leave + bank holidays, health cash plan, life assurance, volunteering days, lifestyle perks, employee assistance programme.

• Location: North East London.

• Contract: Permanent, full time.