Relief Porter

About the Role

We are seeking a flexible and professional Relief Porter to provide support across a portfolio of prestigious residential buildings in London. This is a varied role where no two days are the same, you will be an essential part of ensuring smooth operations, outstanding service, and a welcoming experience for residents and visitors alike.

Salary: £30,400 PA

Hours: 35 hours per week (Mix of day & night shifts, depending on operational needs). Overtime paid at 1.5x rate.

Key Responsibilities

• Deliver exceptional customer service, acting as the first point of contact for residents and guests.
• Greet and assist residents and visitors, creating a safe, welcoming, and professional environment.
• Respond promptly to enquiries, logging messages accurately and assisting property teams as required.
• Support lettings and management teams with viewings and resident communication.
• Monitor and manage contractors on site, ensuring security and health & safety compliance.
• Report building issues or safety concerns to management in a timely manner.
• Carry out regular checks of vacant apartments, recording and reporting maintenance needs.
• Maintain communal areas to a high standard, including refuse management.
• Assist with administrative tasks, such as meter readings, contractor logs, and maintenance records.
• Perform other ad-hoc duties to ensure safe and efficient building operations.

Essential Skills & Experience

• Minimum 2 years' experience in a similar role (residential, hospitality, or facilities).
• Strong customer service and communication skills.
• Confident using Microsoft Office (Word, Outlook).

Desirable:

• Experience working within luxury residential environments.
• Hospitality background.
• Knowledge of health & safety standards relevant to property management.

Qualifications:

• Good standard of education, with excellent written and verbal communication.
• Personal Attributes
• Professional, approachable, and service-driven.
• Flexible and adaptable to cover multiple sites and varied shift patterns.
• Organised, observant, and detail-focused.
• A collaborative team player with empathy and respect for others.

Why Join?
This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll play a key role in ensuring residents enjoy an exceptional living experience while supporting the wider property management team