Day Concierge

Our client is seeking a Monday - Friday Day Concierge to work at a brand new prestigious development based in Westminster.

Hours of work: Monday - Friday (9am-5pm)

Day-to-day Operations:

• To communicate efficiently with all other members of staff and the residents.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times
• During working hours to be located at the reception Concierge desk except when carrying out any required work within the building. The reception desk cannot be left unattended at any time.
• At all times to ensure the security of the building is not jeopardised in any way. Main entrance doors will have to be monitored and while at the front desk, you will have to monitor the CCTV feeds.
• To perform all necessary porter duties. These duties include but are not limited to carrying luggage/packages for residents, cleaning duties as and when required.
• To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual flats.
• To monitor all persons at the property and ensure they have a right to be present.
• Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform the Line Manager / designated person in their absence. This should include all building defects, plumbing, heating, and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
• Carry out any additional duties as directed by your Line Manager.

Customer Service:

• Responsible for the welcoming atmosphere throughout the property.
• To assist residents at all times together with their guests and visitors when and where required. It should be remembered that the duty is to the residents as a whole and any assistance given to any individual should not distract from duties required to the whole.
• To always be courteous, polite, and positive to residents, guests, suppliers, and the public in general.

Health and Safety:

• Report and monitor health and safety issues and ensure a full safe working practice.
• Ensure all statutory compliance inspections are booked in before their allocated inspection dates.
• Security/access control systems are monitored appropriately.
• Taking prompt and appropriate action to deal with any defects or loss of service to any life safety or critical systems in line with current procedures.
• Follow, implement, and maintain any procedure, process and/or control measures identified in the Health & Safety management system or risk assessments.
• Assist with implementing any additional works or management controls as identified in the risk assessment action plans.
• Ensure any incident, accident or near-miss is reported, details are accurately recorded and assist with any subsequent investigation.
• Maintain accurate records and reports on the H&S compliance online system at 90% and above.

Professional experience and personal skills profile:

• Experience in 5-star environment.
• Confident with dealing with VIPs.
• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player

Career Experience and Qualifications Required:

• At least 3 years' experience in a front of house role in a luxury residential environment where there have been regular dealings with VIPs and exacting requests.
• Excellent and proven Customer Services experience.
• IOSH qualification preferred.