Customer Support Assistant

Our Client is currently looking for a Customer Service Assistant to deliver excellent customer service and sales support in a leading student accommodation provider based in London, near Tower Hill

Key details:

• £22,220/ year + 2% annual discretionary bonus
• 28 days holiday (bank holidays are standard working days)
• Shift work (early shift starting at 7.30am; late shift finishing at 8.30pm)
• Weekends are standard working days and will be a requirement on a shift basis
• You would have a "home site" but you would be required to cover at other properties to cover sickness/ holiday as required.
• 5 days on, 2 off (not always the same 2 days)

Key Duties:

• Process and respond to sales enquiries in a proactive and timely manner
• Perform viewings for customers in line with the core operating procedures
• Contribute with energy and commitment to achieving sales targets, consistently working to close sales and support the city team in achieving sales goals
• Attend information events and fairs to provide information to potential customers
• Support Managers with property merchandising and marketing collateral within the city i.e. show flats, exterior banners, site hoardings, reception areas etc
• Implement and support the city branded marketing campaigns
• Attend Sales and Rebooker Training and take responsibility for learning about new offers, prices and processes and adhering to them
• Understand the local student accommodation market and regularly research competitors and understand the differences in product, price and service
• Explain financial statements to customers helping them to understand their current balance and any action they need to take
• Hold effective arrears conversations with customers resulting in successful collections of arrears and debt
• Receive and process front office payments and invoices
• Support the Customer Accounts Team in keeping customer financial data accurate and up to date

Essential qualifications and Experience:

• Demonstrable skills and experience in business to customer sales
• Excellent Customer service skills and experience in working in a customer service role
• Experience in working for a branded organisation
• Experience of using business operating systems including Microsoft Office
• Demonstrable experience of effective communication both orally and in writing
• Previous administrative experience
• Ability to work shifts that include evenings, weekends and bank holidays
• Live within a reasonable travel distance to properties within the City
• Ability to work in multiple locations in London