Night Concierge

Job Title: Night Concierge
Location: W1U, London
Apply Now

We are seeking an experienced and professional Night Concierge to join a luxury residential development in the heart of London. You will be the primary point of contact for residents and guests during the night shift and play a key role in supporting estate operations.

You'll deliver the highest standards of customer service and ensure residents enjoy seamless, memorable experiences. This role requires a passion for exceptional service, the ability to stay calm under pressure, and a strong sense of responsibility.

Key Responsibilities:

• Act as the main point of contact for residents and guests during night hours.

• Deliver outstanding, intuitive service and act as a brand ambassador for the development.

• Build and maintain professional relationships with residents, staff, and contractors.

• Collaborate closely with the Building Manager and Housekeeping teams, providing mutual support and cover.

• Follow and implement standard operating procedures and company policies.

• Manage all resident queries, phone calls, and email correspondence promptly and professionally.

• Handle bookings for communal facilities and coordinate housekeeping schedules.

• Maintain the reception and common areas to an immaculate standard.

• Monitor building security and report any suspicious activity or incidents promptly.

• Assist with lifestyle services including transportation, restaurant reservations, theatre bookings, and dry cleaning.

• Maintain accurate reporting of incidents and liaise with management or out-of-hours contacts as necessary.

Requirements:

• Minimum 3 years' experience in a 5-star hotel or high-end residential setting.

• Strong customer service, communication, and organisational skills.

• Proactive, service-driven, and committed to going the extra mile.

• Confident handling high-net-worth individuals with discretion and professionalism.

• Good working knowledge of central London and surrounding areas.

• Well-connected in the hospitality industry (preferred).

• High standard of spoken and written English; additional languages are a plus.

• Detail-oriented, assertive, and calm under pressure.

• Impeccable personal presentation and hygiene.

• Right to work in the UK.

If you're passionate about luxury service and want to be part of a high-performing team in a prestigious setting, we'd love to hear from you.