Night Concierge

https://www.pmr.uk.com/5375-night-concierge/residential/london/job2025-07-16 15:56:562025-08-12PMR
Job TypePermanent Full Time
LocationSoho, London
AreaLondon, EnglandLondonEnglandSoho, London
SectorResidentialResidential - Front of House/ Concierge
SalaryUp to £33000 per annum
Start DateASAP
Advertiserremoteapi
Job RefPL1_1752677815
Job Views24
Description

Job Title: Night Concierge
Location: W1U, London
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We are seeking an experienced and professional Night Concierge to join a luxury residential development in the heart of London. You will be the primary point of contact for residents and guests during the night shift and play a key role in supporting estate operations.

You'll deliver the highest standards of customer service and ensure residents enjoy seamless, memorable experiences. This role requires a passion for exceptional service, the ability to stay calm under pressure, and a strong sense of responsibility.


Key Responsibilities:

  • Act as the main point of contact for residents and guests during night hours.

  • Deliver outstanding, intuitive service and act as a brand ambassador for the development.

  • Build and maintain professional relationships with residents, staff, and contractors.

  • Collaborate closely with the Building Manager and Housekeeping teams, providing mutual support and cover.

  • Follow and implement standard operating procedures and company policies.

  • Manage all resident queries, phone calls, and email correspondence promptly and professionally.

  • Handle bookings for communal facilities and coordinate housekeeping schedules.

  • Maintain the reception and common areas to an immaculate standard.

  • Monitor building security and report any suspicious activity or incidents promptly.

  • Assist with lifestyle services including transportation, restaurant reservations, theatre bookings, and dry cleaning.

  • Maintain accurate reporting of incidents and liaise with management or out-of-hours contacts as necessary.


Requirements:

  • Minimum 3 years' experience in a 5-star hotel or high-end residential setting.

  • Strong customer service, communication, and organisational skills.

  • Proactive, service-driven, and committed to going the extra mile.

  • Confident handling high-net-worth individuals with discretion and professionalism.

  • Good working knowledge of central London and surrounding areas.

  • Well-connected in the hospitality industry (preferred).

  • High standard of spoken and written English; additional languages are a plus.

  • Detail-oriented, assertive, and calm under pressure.

  • Impeccable personal presentation and hygiene.

  • Right to work in the UK.


If you're passionate about luxury service and want to be part of a high-performing team in a prestigious setting, we'd love to hear from you.

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