Luxury Day Concierge

We are currently hiring for a professional Day Concierge to join the team on a luxury high end residential building based in East London. The role of the Day Concierge would be to provide an enjoyable, safe residential environment whilst delivering the highest level of customer care for stakeholders.

Salary: £30,000 per annum

Hours: 4on 4off rota, 07.30am to 19.30pm / 08.00am to 20.00pm

Duties:

• Recognise and greet all residents and visitors, either in person at reception or via phone, email and any other communication channel.
• Manage deliveries and collections for residents, ensuring that appropriate notifications are sent out to residents via the Resident's app.
• Handle all requests for access to keys to apartments via the key system.
• Provide a point of contact for any apartment defect queries or building/management issues, escalating to Customer Care or building management team accordingly.

• Ensure facilities are opened/closed at the start/end of the day, bookings made via the resident app are acknowledged and that spaces are prepared for use and refreshed between bookings.
• Provide support with private events taking place in the amenity spaces, liaising with residents, guests and external providers, ensuring these spaces are vacated when booking is finished/in line with the House Rules.
• Ensure you thrive in your role by adhering to our Service Pillars and SOP's (Standard Operating Procedures).
• Be the main of contact for any out of hours emergencies such as leaks, major loss of communal supplies and building wide system outages.
• Manage any fire emergency and perform the duties of Fire Marshal (full training will be provided)

Desirable Skills/ Qualities:

• Previous experience as a residential concierge or in a front of house/customer facing role.
• Strong attention to detail.
• Desire to deliver the highest level of customer service.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure.