Night Concierge

Our Client are looking for an experience Night Concierge to join their team at a luxury residential development based in North West London.

Working 4 on 4 off with the hours of 7pm - 7am.

Salary is £29,000 per annum.

Duties include:

• Act as a first point of contact for residents
• Establishing and promoting a community environment
• Be available for residents and assist with their needs
• Assisting with administration tasks and promoting a positive atmosphere within a residential community.
• Maintaining the quality standards of the development, quickly and efficiently resolving all issues.
• Providing an exceptional level of customer service to all residents within this prestigious development.
• Greet stake holders, residents and visitors warmly and make them feel welcome and attended too.
• Undertake resident welcome meetings ensuring they are fully conversant with the development, how it operates and are aware of all that it has to offer.
• Assist residents, guests, extended family and stakeholders either via telephone, site portal/app or in person at the resident hub regarding maintenance issues, complaints, emergencies and additional requests.
• Provide a visible presence of on-site management at times of peak resident movement, i.e. mornings and evenings.
• Be able to valet park residents' vehicles
• Promote community engagement events and initiatives and be able to assist with booking theatre tickets and any other requests made by inhouse residents
• Assist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
• To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demand
• Be fully conversant with the operation of the standard domestic appliances provided within the apartments.
• Ensure that all areas of the resident hub are clean and tidy at all times
• Ensure resident interaction is sufficiently documented to ensure a seamless customer service experience is achieved.
• Assist with system testing around the development (including services such as emergency lighting and fire alarms/smoke vents).
• Report any faults and/or items to be repaired to the management team.
• Assist with gaining and recording meter readings when required.
• Where required assist with contractor signing-in/out/procedures and ensure they are working safely/ complying with Health & Safety regulations on site.
• Complete site walk arounds to look for issues on the estate, as required.
• To enforce discipline on contractors and other visitors if required in a firm but polite manner
• To obtain relevant daily building and visitor information from the team at the beginning of each shift; to be familiar and enforce with moving in/delivery procedures. (initially this will be with the client)
• To complete daily site records for occurrences and compliance requirements.
• Contractor Management: be able to manage the Permit to Work process
• Ensure that health & safety legislation, policies and recommendations are adhered to at all times.
• Monitor and achieve Key Performance Indicator targets (eg. Avg time for completion of reactive works).
• Ensure the online portal is kept up to date with relevant and accurate information.
• Ensure our database is kept fully up to date at all times.
• Manage hard and soft copy data (including e-mails), ensuring all files are scanned, tagged, up-to-date and filed appropriately.
• To work as a team with colleagues / 3rd party contractors to maintain the high standards required for a high-class residential site, ensuring a 5 star service to the building and its client.
• To attend training sessions or meetings as required
• To perform any other duties as reasonably directed for the good management of the site.