Managing Agent Contract Manager

Are you a seasoned property professional with a passion for leasehold management? Do you thrive in a role where you can directly impact service charge operations, regulatory compliance and stakeholder engagement? If you have experience managing leasehold properties and working with managing agents, this could be the perfect next step for you.

Key Responsibilities:

• Collaborative Service Delivery: Work closely with landlords, managing agents, and third-party stakeholders to ensure services are delivered by lease terms, legal standards, and agreed-upon expectations.
• Service Charge Oversight: Assist in validating and challenging service charge budgets to ensure compliance, supporting First-Tier Tribunal cases when necessary to protect interests.
• Operational Support & Compliance: Provide guidance on resolving service issues, particularly health and safety concerns, and ensure that internal teams can effectively handle escalated matters.
• Stakeholder Engagement: Maintain effective relationships with internal and external stakeholders, acting as the primary contact for managing agents and ensuring clarity on service requirements.

About You:

• Extensive experience in leasehold property and block management, especially in multi-tenure estates.
• A deep understanding of legislative and regulatory frameworks affecting leasehold management, such as the Landlord and Tenant Act 1985 and the Leasehold Reform Act 2024.
• Strong problem-solving and communication skills, with the ability to assess risks, challenge costs, and effectively resolve disputes.
• Excellent organizational and stakeholder management skills, with the ability to juggle multiple priorities and deadlines.