Duty Manager

We are working with a prestigious residential scheme based in the heart of SW London who are looking to hire an experienced Day Duty Manager. The purpose of the Duty Manager is to be responsible for the day-to-day operations, Health & Safety and line management of the Front of House areas.

Rota: 4 days on, 4 days off, 7am to 7pm

Salary: £39,000 per annum

Duties:

• Leading by example to set visual standards and quality customer service for the development.
• Motivate employees to strive for and achieve success for the development and company.
• Coach, train and develop employees by fostering a can-do attitude to encourage continuous improvement.
• Ensure the FOH teams are fully engaged to take accountability for all tasks given and to see them through to the end.
• To take accountability and action the operational site inspections.
• Line management of the Front of House areas.
• Decision-making and problem-solving will be required, given the circumstances of the roles.
• To be a main point of contact, to resolve all residents and visitor's queries and complaints.
• Accountable for all Estate communication via online systems and for these to be communicated and trained to all line reports and to be kept up to date.
• To assist in the required onsite duties and provide excellent concierge services as prescribed by the development.
• To assist on overseeing all staff administration including staff induction, training, annual rota, annual leave forms, overtime & return to work forms.
• To ensure the front of house team track, action, and complete all requests.
• To understand and strictly adhere to the Rules & Regulations established in the Emergency Procedures, Standard Operating Procedures and the development's policy on Fire, Hygiene, Health and Safety.

Required Experience and Technical Competency:

• IOSH qualified (ideally)
• Knowledge of anti-discrimination & equal opportunity legislation.
• Experience of supervising / managing a team.
• Knowledge of key aspects of management practice including principles of effective supervision, appraisal and employment legislation.
• Knowledge of key aspects of management practice including principles of effective supervision, performance management, appraisal and employment legislation.
• Professional and patient manner with the ability to remain calm.
• Experience of working in a high-end customer service establishment and well presented.