Estate Manager

Our client are looking for an Estate Manager to work at a luxury residential development based in Berkshire area.

Working hours would be Monday to Friday 08:00 to 16:30. Flexibility is required and there may be a requirement to attend evening meetings

Duties include:

• Daily, documented inspections of the internal and external common areas.

• Management of an Estate Team - Initially this will start with two members of Concierge, growing to a team of four. Also likely to include in the future a handymen or decorator.

• Ensure smooth and correct operations within the Estate Team and from all sub-teams, ensuring that all procedures are being adhered to with accuracy.

• Working closely with members of the client's Senior Management Team in monitoring all estate service contracts and regular routine contractors, ensuring that they offer best value, are of high quality and meet the needs of both the client and the client.

• Design, implement and champion procedures for training and development, in conjunction with the Associate Director and the Operations Director.

• Deal with correspondence and contact in accordance with the client's Customer Service Charter, ensuring that all others do too.

• Promptly escalate or forward matters that require the attention of other parties- e.g. client approval for alteration requests, requests to sublet, etc.

• Liaise positively and proactively with leaseholders, residents, formal and informal Resident Associations and the client's / RTM Companies.
• Monitor, review and manage service charge expenditure, reviewing alongside a service charge estimate (budget) with which there must be a developed understanding.

• Understand the impact that overspends have for leaseholders, for the client and for the client, whilst also understanding that certain matters require attention regardless of financial impact.

• Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, and to those reporting the issue.

• Recognise and proactively tackle any and all health and safety risk(s), involving the Associate Director as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly.

• Log, progress and monitor insurance claims, with the assistance of the Estate Team, ensuring regular communication with affected residents and contractors, and ensuring prompt and proper settlement. Liaison with the client, the client's Senior Management Team and the insurance company as required.

• Prepare for, attend and chair (as necessary) monthly client meetings, working with members of the client's Senior Management Team to ensure that operational and financial reports are written, reviewed and submitted accurately, and in a timely manner.

• Prepare for, attend and chair (as necessary) resident, leaseholder, Resident's Association, RMC, RTM Company and all other meetings, both within and outside of standard working hours.

• Work with the Associate Director to plan, specify and tender major works, cyclical works and routine contracts, ensuring compliance with Section 20 consultation legislation as required.

• Ensure familiarity with the lease agreement for the development monitoring any and all lease breaches accordingly. Progressing with corrective action in an appropriate manner, and ensuring the involvement of the client's Senior Management Team in any breach likely to cause concern to the client, or risk on any level.

• Recognise the importance of the development's management to the client, acting as a representative and an ambassador for the company, whilst ensuring the highest possible levels of customer service, client satisfaction, compliance and presentation.

• Be prepared to accept and undertake additional training to further develop personal skills, thereby increasing awareness. Such training may relate to specific site based risks.

• Understand and recognise priority tasks and actions, applying urgency as required, or as expected by the client's Senior Management Team, or by the client.

• Provide information and support to the client, to the client and to the Estate Team, as required, or upon request.

• Present a professional, positive and friendly approach to the company's external contacts.

• Undertake any and all other tasks required or requested by the client's Senior Management Team, for the good management of the estate, for the good management of the client relationship, or for any other relevant or necessary reason.

Experience of managing an on-site team with in a residential development or 5* hotel is a must