Night Concierge

We are looking for a Night Concierge to join the team at a 5-star luxury residential development in South West London.

This is a great opportunity to work with a professional and highly skilled team at a super-prime development.

Duties:

• To operate as one-team between all departments to provide an outstanding service across front and back of house, ensuring all areas of the building are at impeccable presentation.
• To welcome and greet our residents, their guests and visitors engaging in eye contact whilst bidding farewell in order to promote a climate of warmth and care.
• Acts as a liaison with all resident's guests via phone, in person, email and any other communication channel.
• To ensure consistent knowledge of our vision and all other service standards / operating procedures and assist the DGM in their implementation ensuring 5-star experiences.
• Support the smooth resident move-in and move-out process.
• Maintaining accurate logs for all visitors to the building.
• Responsible for maintaining the highest quality database relating to residents' preferences in line with guidlines.
• Provide recommendations to residents on local area attractions and assist with bookings of services such as: restaurants, theatre and sports events, health and wellness, transport arrangements etc.
• Key management and recording when allowing access for maintenance, repairs, cleaning or visitors to ensure a safe and secure building at all times.
• Overlooking the delivery of all residents' mails, ensuring accuracy in reporting.
• Manage resident's bookings and requirements for the amenity spaces in line with our SOP's.
• Handle all incoming luxury leisure requests from residents and work alongside the Amenities team to create suitable options through quick and efficient service. This might include catering services.
• To ensure we always find alternatives to assist requests that require a different solution.
• Coordinate all residents and internal enquiries with the relevant departments ensuring action.
• Have a correct understanding of the basic knowledge of household appliances and be able to troubleshoot in emergencies and / or when residents need assistance.
• Conduct regular patrols as required, contributing to the cleanliness and maintenance of the building by reporting faults or damage to fixtures and fittings.
• To follow all procedures and guidelines in general and specifically quality assurance, Fire Life Health Safety and Security (FLHSS).
• Building trusted relationships and strong rapport specially with VIP residents/clients.
• To attend departmental training as per the schedule.
• To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to delight our residents.
• To perform any other duties or projects assigned by Deputy General Manager, including soft cleaning of areas or occasionally parking resident's vehicles (where possible).
• Supporting the onsite teams where needed to ensure any events scheduled in leisure areas go smoothly.
• Conducting comprehensive and informative handovers with colleagues within the village ensuring a seamless service.

Desirable Skills:

• High Efficiency.
• Organisational.
• Adaptability.
• Communication.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.