Front of House Manager
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Southall, London |
| Area | London, England |
| Sector | Build to RentBuild to Rent - Operations |
| Salary | £35000 - £40000 per annum + Gym, spa and discounts. |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | AP01_1738676230 |
| Job Views | 127 |
- Description
We are looking for a highly organised and driven Front of House Manager to lead operations at a sleek, new build-to-rent development in London. This vibrant BTR hotel-style property boasts exceptional amenities and requires an efficient, approachable manager to oversee the reception team and deliver a first class, engaging customer experience. If you thrive in a fast-paced environment and have a passion for hospitality, we want you to be part of this dynamic team!
You'll be responsible for overseeing the reservation system, ensuring efficiency and accuracy, while maintaining top-tier front-of-house procedures that set the tone for a flawless guest experience. You'll ensure they deliver outstanding service with enthusiasm and professionalism. Ultimately, your goal is to guarantee that every member feels valued, engaged, and leaves with a smile, creating lasting memories with each visit.
Benefits:
- Access to stylish spa & gym.
- Car parking space.
- Free folding bike.
- F&B discounts.
Key Role Responsibilities
- Managing the smooth operation of arrivals and departures, supporting your team to ensure check-ins and check-outs are conducted correctly.
- Coordinate with the housekeeping and maintenance teams to ensure the upkeep of the rooms is consistent.
- Ensure the property management system is consistently updated and kept current.
- Conduct a regular audit on membership payments to ensure payments are made on time.
- Chase any late payments.
- Conducting sales tours as required.
- Lead by example in delivering exceptional customer experiences and resolving any member concerns or issues promptly, professionally and with empathy.
Who we are looking for?
- Experience in a Front of House role (preferably within residential / hotels)
- Scrupulous attention to detail and very strong organisational skills
- Exceptional leadership skills and ability to work in fast-paced environments.
- Flexibility to multitask and motivate a team across various working hours.
- Computer literate
- Excellent written and verbal communication and interpersonal skills
To apply for this role, please send your CV today!
