Residents Services Associate, Build to Rent - Cardiff

Our client is seeking a friendly & bubbly individual to join their build to rent scheme based in Cardiff. This is a perfect position for someone who is outgoing and enjoys working within a front of house enviroment!

Job Title

Residents Services Associate

Hours
40 hours per week over 5 days, 3 week rolling rota . Monday to Friday 9am unti 6pm plus working 1 Saturday in 3.

Salary

£26,500 per annum(DOE) + great benefits package!

Role Overview

The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the clients standard and the team works as one.

Responsibilities will include, but are not limited to:

* Deliver the clients customer service strategy and standards
* Increase resident satisfaction with service delivery
* Deliver high-quality resident services
* Work closely with company-wide colleagues to ensure excellent customer service
* Encourage and support resident engagement
* Promote the client and build good relationships with external partners.
* Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person.
* To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.

Desired Skills & Experience:
* Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
* Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
* Strong experience working at business/private events would be beneficial
* Previous experience of working in a team
* Strong written and verbal English
* Qualifications in property or customer service would be advantageous
* Previous experience of working towards and achieving targets
* A good communicator with strong interpersonal skills, including the ability to listen
* Well-groomed and professional appearance
* Passionate about customer service
* Ability to build relationships and work collectively with colleagues
* Demonstrable ability to think creatively and embrace new challenges daily
* Goal-focused, positive and resilient with the determination to support Grainger Plc in delivering exceptional outcomes for its residents and communities.

Please apply directly with an updated CV if you're interested in the role. Please note, if 2 weeks have passed since your application, it's likely that you have been unsuccessful.