Live-In Porter

We are currently recruiting for a Live-In Porter to oversee the daily operations based on a residential block in West London. The role will involve supervising a team, including managing rotas/ shift cover, delivering a high standard of customer service to residents as well as ensuring the health and safety/ compliance is up to date.

Accommodation offered: 1 bedroom apartment

Working Hours: Monday to Friday 08:00 to 17:00 & Saturday morning (2 hours)

Salary: £25,000 per annum

Duties:

• Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution - including liaising with the managing agent, board, residents and external contractors as required
• Ensuring the safety and security of the building, residents and visitors - including manning reception, controlling access and maintaining compliance with all relevant regulations
• Providing excellent customer service to residents and visitors including handling daily tasks (post/deliveries, handling queries/redirecting as required, routine building checks etc)

• Manning reception and acting as primary point of contact for all matters, assisting Residents/Leaseholders and correctly directing enquiries where appropriate (eg to Managing Agent)
• Communicating directly with Residents / Leaseholders including distributing information from Managing Agent - by flyer, phone, email and in person
• Accepting deliveries on behalf of residents, ensuring parcels are received and stored securely, residents are notified and any misdirected mail is corrected
• Line-management of other site-based staff (housekeeper / cleaner) and providing assistance/cover as necessary
• Residential building and facilities management, day-to-day operations and problem/issue resolution (including liaising with residents, agents, external contractors and authorities)
• Ensuring compliance with Health and Safety, GDPR and other regulations including managing books and record-keeping
• Delivering a consistently high standard of customer service

• Leading/supervising a team including arranging rotas/shift cover

Skills Required:

• Strong communication skills (written and verbal)
• Basic computer literacy, including use of MS Word, Excel and Outlook

• Good cleaning and basic general maintenance ('handyperson') skills