Night Concierge - Westminster, London SW1H

Job Title: Night Concierge
Reports To: Night Duty Manager
Hours: 4 nights on, 4 nights off; 7:00 PM - 7:00 AM

About the Development:
This is an exciting opportunity to join a prestigious new development in the heart of Westminster, London. The residential site features luxury amenities, including a pool, gym, private training studios, treatment rooms, and communal leisure areas.

Role Overview:
As a Night Concierge, you will play a key role in delivering a seamless and exceptional experience to residents and guests. You will oversee a variety of essential services to ensure smooth operations, high standards, and resident satisfaction.

Key Responsibilities:

• Deliver outstanding concierge services, focusing on resident and guest satisfaction.
• Manage day-to-day operations, including guest arrivals, deliveries, post handling, amenity bookings, and housekeeping coordination.
• Support security, waste management, and recycling processes to ensure a safe and efficient environment.
• Build and maintain strong relationships with residents, fostering loyalty through proactive communication and exceptional service.
• Work closely with the Night Duty Manager to integrate service elements into a seamless one-team approach.

Candidate Profile:
The ideal candidate will have the following skills and attributes:

• A strong background in delivering high-quality customer service in a premium environment.
• Ability to inspire and motivate team members to achieve collective success.
• Excellent interpersonal skills with the ability to build and maintain positive working relationships with residents, team members, and contractors.
• A proactive approach to health and safety, with a focus on identifying risks and improving performance.
• A commitment to maintaining high standards and attention to detail across all aspects of the role.

This is a fantastic opportunity to join a dynamic team and contribute to the success of a landmark development.