Assistant Resident Services Manager - Bedford

PMR are currently recruiting for an Assistant Resident Services Manager who will be assisting in the operations for our clients build to rent scheme in Bedford, and reporting into the Residents Services Manager. The site will be supported by a central team covering Customer Service, Operations and Block Management. You will be the face of the brand, delivering the highest levels of customer service to ensure residents have the best rental experience.

Key responsibilities and duties include:

Customer Service

• Go above and beyond to ensure a warm, welcoming environment for residents and all visitors
• Promote resident satisfaction by responding to questions, maintenance requests and complaints in a timely manner and take appropriate action to address and resolve service issues
• Host regular resident social events and encouraging positive interactions on the Resident Facebook Group to build a community
• Establish relationships with local businesses, encouraging them to sign up to the schemes loyalty programme and strengthen the scheme as a pillar of the local community

Lettings

• Maintain full rental occupancy by retaining existing residents with renewals, and advertising, carrying out viewings and negotiating lease agreements for vacant apartments
• Complete apartment tenancy inspections at move out and prior to move in and overseeing apartments turn around to ensure apartments are returned to their original standard

Property Management

• Conduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal

YOUR PROFILE

A fun, sociable and highly-organised individual who thrives in a fast-paced environment. You should love interacting with people face to face as well as virtually and have a genuine passion for delivering excellent customer service. The successful individual will be willing to get their hands dirty to solve challenges.

Previous experience in property management, residential (PRS, BTR or PBSA) or hospitality sectors would be desirable and experience in sales or lettings would be advantageous.