Community Manager

Job Title: Community Manager
Location: Manchester, UK
Salary: £60,000 per annum + bonuses and benefits

About the Role
We are looking for a motivated and experienced Community Manager to lead our Manchester team, overseeing day-to-day operations and creating an exceptional living experience for residents. As the Community Manager, you'll be responsible for managing a team of Resident Managers and Resident Hosts, ensuring smooth operations, enhancing resident satisfaction, and fostering a vibrant community atmosphere.

Key Responsibilities

• Lead the team to maintain a safe and high-standard property environment, preserving asset value over time.
• Oversee leasing activities and marketing initiatives, maximizing occupancy and managing the end-to-end leasing process.
• Ensure a seamless resident experience, managing contracts and compliance while adhering to industry best practices.
• Organize and execute community events and initiatives to promote engagement and enhance resident satisfaction.
• Drive operational excellence, monitoring performance, setting action plans, and conducting regular quality audits.
• Manage budgets, control costs, and ensure adherence to financial procedures.

Ideal Candidate Profile

• Proven leadership experience within property management or a similar field.
• ARLA or relevant industry qualification is advantageous.
• Strong background in customer service with excellent communication skills.
• Knowledge of health and safety compliance, as well as property maintenance standards.
• Proficiency in property management software and Microsoft Office Suite.
• Adaptable, self-motivated, and skilled in problem-solving with a proactive approach to challenges.