Front of House

Front of House/Resident Services Associate - Derby

We are currently seeking a dedicated and customer-focused Resident Services Associate for a key role in Derby. This position is perfect for someone with experience in property management, hospitality, or a similar field, who is passionate about delivering excellent service and ensuring a positive living environment for residents.

Role Overview:

As a Resident Services Associate, you will be the primary point of contact for residents, ensuring their needs are met with the highest standards of service. You will be responsible for a range of duties including:

• Customer Service: Providing a welcoming and efficient front-line service, including meet & greet, reception, parcel handling, and tenancy management.
• Community Engagement: Supporting resident engagement activities to foster a strong community spirit.
• Facility Management: Managing amenity spaces, overseeing unit maintenance, and handling inspections and viewings.
• Collaboration: Working closely with other team members to ensure smooth and effective service delivery.

Requirements:

• Experience in property management, hospitality, or customer service roles.
• Strong interpersonal and communication skills.
• Ability to manage multiple responsibilities efficiently.
• A professional appearance and a positive, solution-oriented attitude.

What's on Offer:

• Competitive salary and benefits package.
• Opportunity to work in a growing and dynamic environment.
• A chance to contribute to a vibrant residential community.

If you meet the criteria and are interested in this opportunity, please submit your CV.