Customer Relationship Manager - Build to Rent - South London

PMR are seeking an enthusiastic Customer Relationship Manager for our client a national provider of Build to Rent residential properties. As the Customer Relationship Manager you will be responsible for both lettings and day to day operations across two of our client's South London properties.

You will be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. To be responsible for to ensuring estates services and void work are managed to high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise.

Key tasks Customer service/ customer contact:

• Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
• Welcoming all new customers, registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs.
• Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
• Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).
• Arranging appointments with customers for maintenance work and obtaining customer feedback.
• Formulating action plans for all ongoing customer issues until a resolution is achieved.

Skills and Experience:

• Property Management experience within a Customer-focused environment.
• Required authority, skill and support to creatively address customer needs across the portfolio.
• Actively embrace and work within the Company Values.
• Able to show an understanding of and commitment to good customer care
• Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
• Strong attention to detail
• Ability to work in a varied and demanding role with appropriate supervision.
• Ability to work to strict deadlines and be organised and efficient
• Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
• Self-motivated, with high energy and enthusiasm
• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
• Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.