Assistant Building Manager - London, E14

The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams. To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer.


Role: Assistant Building Manager

Location: London, E14

Contract type: 6 month FTC

Salary: DOE £16,500 - £18,000 (£33,000 - £36,000 FTE)

Rota: Full Time Mon-Fri 9:00-5:30

Start date: ASAP

Annual leave: 12.5 days (25 days FTE)

Key Tasks:

* Support the Building Manager and leasing administration team.
* Support the Lease & contract coordinator with deal sheets during busier periods and launches of new assets.
* Support the Lease & contract coordinator with onboarding of all new deals and renewals on referencing system and relevant databases.
* Support the Lease & contract coordinator with ensuring all customers pay holding fee, subject to exemptions pre-approved by Management during busier periods and launches of new assets.
* Assist and ensure, all referencing is completed in a timely manner.
* Assist and ensure, all pre move in checklists and check out lists have been adhered to.
* Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer.
* Take calls and email enquiries from prospective tenants and book in viewings.
* Undertake in-person viewings.
* Dealing with ad-hoc renters enquiries via phone, email, or portal reporting.
* Instructing reactive maintenance works reported by renters on FixFlo system and keep tenants updated on progress of works.
* Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required.
* Assist Building Manager in chasing renewals for existing tenants.
* Use inventory hive system to undertake check-in and check-out inspections and liaise with.
* Building Manager on dilapidation works identified.
* Assist Building Manager with instructing and managing end of tenancy works.
* Undertake tenant move ins as and when required.
* Liaise with contractors on any PPM works instructed by Building Manager.
* General cover for Residents hosts as and when required.

Essential:
* Knowledge of real estate and a commitment to learn more.
* Excellent organizational skills.
* Excellent written and oral communication skills and telephone manner.
* Excellent IT skills - Microsoft Excel, PowerPoint, Outlook & Word.
* Experience of managing conflicting priorities in a busy office environment.
* Take responsibility for your own learning and development.
* Good time management.
* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. * Actively embrace and work within the Company Values.
* Take responsibility for your own learning and development.
* Able to show an understanding of and commitment to good customer care and property services.
* Self-motivated, with high energy and enthusiasm
* Demonstrable experience of taking responsibility for own actions and development
* opportunities, maintaining high levels of integrity.
* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.