Resident Services Associate - Birmingham B4
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| Job Type | Permanent Full Time |
| Location | Birmingham, West Midlands |
| Area | West Midlands, England |
| Sector | Build to RentBuild to Rent - Leasing |
| Salary | Up to £26000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LT1_1722855915 |
| Job Views | 131 |
- Description
Working hours:
40 hours per week, 5 days out of 7 on a 4-week rolling rota.
Monday - Friday: 9am - 6pm, working 1 Saturday in 4 weeks.
Role Overview:
The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to standard and the team works as one.
Responsibilities will include, but are not limited to:
* Deliver customer service according to the client's strategy and standards.
* Increase resident satisfaction with service delivery
* Deliver high-quality resident services
* Work closely with company-wide colleagues to ensure excellent customer service
* Encourage and support resident engagement
Desired Skills & Experience:
* Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
* Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
* Strong experience working at business/private events would be beneficial
* Previous experience of working in a team
* Strong written and verbal English
