Live In Estate Manager - South West London

Our client is currently seeking a Live in Estate Manager to join the team at a luxury development in South West London.

The shift pattern will be Monday to Friday.

Main duties:

• Providing administrative support as required by the Estate Manager and Board
• Carrying out frequent inspections in the communal areas to ensure all riser cupboards remain clear of waste, all hallways free of trip hazards, all lights are working etc.
• Dealing with first line, non-complex resident queries relating to service charges, maintenance, or repair issue.
• Taking photos of the issues highlighted by residents or Estate Manager for contractors or escalation.
• Attending properties when a maintenance issue is raised and providing enough information to the Estate Manager to determine whether it is a demised issue or a Block issue
• Arranging for approved contractors to attend estates to deal with minor maintenance/repair.
• Contacting leaseholders to arrange access (for example, AC servicing, leak locating, fire alarm servicing, fire door inspections etc)
• Updating trackers (Concierge Leave Trackers, Overtime Trackers, Southwark's Notices Trackers, Complaints, Maintenance, Noise Complaints etc)
• Updating our Contractors Spreadsheet for the OOH service and Concierge.
• Forwarding invoices for payment for approval by Estate Manager
• Ensuring any notices issued by the Estate Manager are presented in suitable locations around the Estate and via relevant portals.
• Assist with Preparing Sales Packs based on templates provided.
• Escalating matters to the Estate Manager when required.
• Ensure that relevant permits are issued to all contractors upon their arrival.
• Assist with enforcement of estate policies issued by the Freeholder and Estate Manager
• To build good rapport with the Tenants, property owners and respond promptly to their needs and to ensure that a log is maintained of all reported repairs, complaints, and queries.
• To understand and know how all buildings operate individually with all aspects of technologies in place such as access control, ventilation system, emergency procedures, lifts operations etc.

Requirements:

• Experience in Residential as a live in or estate/builidng manager
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.