Lettings Administrator - Build to Rent - Reading

PMR are seeking an experienced Lettings Administrator to provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants in Reading.

Working on a large Build to Rent portfolio, supporting both office and site based teams. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

• Assist in the general tenancy management of properties under the direction of the Portfolio Manager(s)
• Deal with enquiries from tenants, contractors, utility providers, local authorities, etc
• Following the tenancy journey from start to move in, including arranged holding deposits, referencing of applicants, issuing AST's and sending initial demands to the applicant
• Providing professional advice on both tenancies and end of tenancy procedures
• Drafting and serving legal end of tenancy notices
• Spotting wider business opportunities for us to help our clients and Tenants with our other services
• Working with the onsite teams to understand the local markets
• Updating utility providers and local authorities of tenancy changes
• Liaise with the property accounts team over any property queries where necessary
• As a member of the team, liaise with all management, technical and administration staff
• Undertake specific projects as requested by line manager

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Previous property experience in an administrative or accounts capacity
• Good organisational skills
• Good verbal and written communication skills with a positive attitude and attention to detail
• Excellent time management
• Ability to multitask and to work accurately and effectively under pressure
• Must understand the principles and practice of client care
• Ability to work in a team and understand team dynamics
• Must be computer literate in Microsoft Office with a high level of competence on Excel