Development Manager - Harrow HA1

Job Role:      Development Manager

Location:      Harrow, London 

Salary:          £40,000 - £48,000

Hours:          35 hours a week; Monday to Friday 9am to 5pm

As the development manager, you will contribute by:

• Adopting a proactive and strategic focus, having overall operational accountability for a brand new development, compliance, health safety, service excellence and value for money.
• Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

This role reports to the regional manager. 

Main Responsibilities

1. Delivering effective service levels, and acting as the managing agent's representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
2. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate.
3. Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
4. Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
5. Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
6. Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
7. Support with the monitoring and supervision of contractors, carrying out works on and around the development.
8. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
9. Ensuring reactive/planned works are conducted to a high quality.
10. To ensure all irregular incidents are investigated and reported to the regional property manager.
11. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
12. Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Skills and Experience
- Demonstrable experience of exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
- Demonstrable experience with multi schedule budget preparation and management.
- Able to mobilise new developments using risk management frameworks and strategies.
- Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously
- Charismatic, with the flair to learn new skills and enhance self-development and better those around you.