Resident Services Leasing Associate

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the company standard and to assist in the prompt letting of the properties at the respective site.

Responsibilities:

• Deliver the customer service strategy and standards.
• Conducting viewings and support with lettings journey
• Work closely with the Lettings Manager to ensure properties are presentable for letting
• Manage in-bound leads using Salesforce, and ensure prospective customers are kept in contact with available properties
• Provide effective feedback to lettings managers with customer feedback via Salesforce
• Commence the leasing journey through Salesforce and carry out Right to Rent checks and review references
• Work as a cohesive member of the Resident Service and wider operations team
• To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement
• Manage & co-ordinate resident bookings of amenity space and cleaning as required
• Identify opportunities for enhanced service delivery to optimise customer experience
• Meet & Greet residents and handle complaints to an effective resolution
• Prepare and ensure the delivery of shift handover documents
• Log all, distribute and receipt keys, parcels and visitors

Desired Skills & Experience:

• Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
• Previous leasing experience is essential
• Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
• Strong experience working at business/private events would be beneficial
• Previous experience of working in a team
• Strong written and verbal Communication
• Qualifications in property or customer service would be advantageous
• Previous experience of working towards and achieving targets
• A good communicator with strong interpersonal skills, including the ability to listen