Housekeeper - Luxury Residential

Our Housekeepers are fundamental in creating a superb first and lasting impression of our community for all residents and visitors.

Every day is different. You'll be responsible for ensuring that the communal areas, apartments, and exterior parameters of the community are cleaned, well maintained, and always presented to the highest standards. You will be passionate about what you do and have a great eye for detail, ensuring every resident and visitors' expectations are exceeded.

The housekeeper should be able to meet standards regarding the appearance of the exterior physical features of the community by performing tasks to maintain the grounds, amenities, and overall appeal of the community. Additionally, you will be at the forefront of creating the desired first impression to a residents living experience by ensuring all apartments are maintained prior to the start of a tenancy and after one has ended.

• Responsible for cleaning duties of the communal areas, staff areas, exterior parameters of the surrounding building and car park.
• Required to assist with apartment, upholstery cleaning, and end of tenancy cleaning in line with business needs.
• Required to support with weekly serviced apartment cleaning and servicing including linen change, light cleaning and towels change.
• Responsible for upkeep of linen and cleaning stock.
• Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat at all times.
• Removes rubbish and remaining items from vacant apartment homes prior to starting the make-ready process, transfers trash to the bin store or storage area as applicable, and cleans and maintains storage areas.
• Completes assigned minor and routine service requests as requested by Facilities Manager, and assists the make-ready specialist in the turn process.
• Complete daily, regular, tasks while planning in larger works.
• Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, employees, guests and others.
• Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Complies with Company's safety and risk-management policies by attending and participating in the community's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulator requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
• Practices proper safety techniques in accordance with company, community and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employees/guest/resident injuries or accidents, or other safety issues to appropriate individual.
• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

Experience and Skills:

• Experience in cleaning large properties and apartments
• Knowledgeable and skilled in the safe use and maintenance of cleaning equipment and materials
• Efficient and organised individual with excellent communication skills and has a professional and wellmannered
• nature
• Build positive and productive working relationships with colleagues
• Be able to follow company policies and procedures.
• Have excellent written and spoken English.